Tool repair service is guaranteed ‘3 days or FREE!
The industry’s tool maintenance process is being revolutionised by a guarantee from Hilti that equipment will be repaired, serviced and returned to the customer within three business days from collection – or the repair is free.
Known simply as Tool Service, the value-added programme starts following the company’s complete no-cost period on their tools which runs for up to two years and includes labour costs, parts, pick-up and transport.
In addition, the manufacturer’s warranty applies and all future repair costs are capped for the lifetime of the tool once the product comes out of its complete no-cost period. Any paid-for repair benefits from a further three months complete no-cost period.
Hilti Tool Service comes into effect when the tool is collected, which can be arranged either over the phone or via the website. From here it’s taken to the company’s state-of-the-art Tool Service Centre in Glasgow for a complete strip down, repair, service and clean, before being returned to the customer’s site or office.
The company is confident that it can deliver on its three day promise because it owns and controls the complete repair process, and enjoys strong relationships with key transport partners. It believes that the issue of tool downtime and repairs is a major industry problem, of which the negative impact of having a tool out of action can have a detrimental effect on a project’s timescales and its financial viability.To address this issue they have invested heavily in their repair and transport infrastructure, to the point where they can confidently state ‘3 days or free.
Ashley Mann, Product Manager for Hilti (GB) Services, explained: “The issue of tool downtime and repairs is a major industry problem, of which the negative impact of having a tool out of action can have a detrimental effect on a project’s timescales and its financial viability.
“To address this issue we have invested heavily in our repair and transport infrastructure, to the point where we can confidently state ‘3 days or free!’
“During the repair process we proactively advise the customer on the status of the tool and if we miss the target we absorb the repair charge. This ultimately means our customers can run their businesses with clear financial forecasting and maximum tool availability, which means better planning and higher profits.”
Every Hilti product portfolio has a dedicated team of highly-trained Repair Technicians who are experts in their field in stripping, analysing, maintaining, cleaning and testing the tools, which means they leave the facility working as good as new.
“A couple of clicks on our website or one phone call to our Customer Service Team is all it takes to access this expertise – and we’ll take care of everything from there,” added Mann. “No registration is required on purchase of the tools so we won’t ask for proof of purchase or receipts, making the process quick, easy and stress-free.”